Our jewelry is made from high-quality materials and is nickel-free or hypoallergenic. You can find details in the product description under "Details".

We attach great importance to ensuring that our product photos represent the actual color as accurately as possible. Slight deviations may occur depending on the screen.

As long as your order has not yet been shipped, we can adjust or cancel it.

Please contact us as soon as possible: info@tomhatty.com

Orders are usually processed within 1–2 business days.

Delivery times are:

• Germany: 2–4 business days
  
• EU: 3–7 business days
  
• International: 5–14 business days
  

We ship with DHL or DHL Warenpost, depending on the size and destination.

Yes, as soon as your package has been shipped, you will receive a shipping confirmation with a tracking link.

As long as your order has not yet been shipped, we can adjust the address.

Please write to us as soon as possible at info@tomhatty.com

You can return your order within 14 days of receipt.

Please register your return by email at:

retour@tomhatty.com

You will receive a PDF with the return address, which you should include with the shipment.

The buyer bears the cost of return.

After we receive and inspect your return, refunds are typically processed within 5–10 business days.

Unfortunately, direct exchanges are not possible. Please return the item and reorder the desired variation.

We accept, among others:

• PayPal
  
• Credit Card (Visa, MasterCard, etc.)
  
• Klarna (Invoice, Instant Transfer)
  
• Apple Pay / Google Pay
  
• Shopify Payments

Yes, via Klarna invoice.

You can easily redeem your voucher at checkout. Simply enter the voucher code in the "Discount code or voucher" field – the amount will be automatically deducted from your order.

Our gift vouchers are valid for 36 months from the date of purchase.

Unfortunately, a cash payout of the voucher value is not possible.

If you return a product that was paid for with a voucher, the corresponding amount will be credited back to the voucher.