Help & Contact
Help & Contact
At Tom+Hatty, we are always there for you – personally, reliably, and with an open ear for every concern.
Whether you have questions about your order, our products, or shipping: Our team will support you quickly and straightforwardly.
Questions about your order
Have you placed an order and would like to know its current status or make an adjustment?
Simply send us a short message with your order number.
We will take care of everything else and get back to you as soon as possible.
Returns & Complaints
Has your product arrived damaged or does not meet your expectations?
No problem – we will help you immediately.
Please send us an email with:
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your order number
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a brief description of the problem
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meaningful photos of the item
to:
We will promptly review your request and find a suitable solution together.
Shipping & Delivery
Our products are reliably shipped Europe-wide with DHL.
Delivery times are:
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Germany: 2–4 business days
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EU: 3–7 business days
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International: 5–14 business days
An overview of our shipping prices can be found on our Shipping & Information page.
General product questions
Would you like to know more about materials, care instructions, or our collections?
On our FAQ page, you will find answers to the most common questions – clearly organized, concise, and always available.
Contact us directly
For all other questions, you can reach us anytime at:
We look forward to hearing from you and are happy to help.