Information on the Right of Withdrawal for Consumers

Right of Withdrawal Information

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us (Tom+Hatty, Johannes-Müller Str. 27, D-50735 Cologne, Phone: +4922171580600 E-mail: info@tomhatty.com) by means of a clear statement (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You only have to pay for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.

Special note for promotional sets:

If a product acquired as part of a discounted set or bundle offer is only partially withdrawn, we reserve the right to adjust the originally granted price advantage. In this case, the price of the items remaining with the customer will be recalculated at their regular individual price. The refund amount will be reduced accordingly.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)
– To [Insert: Name/Company, address of the addressee of the withdrawal, e-mail address and, if available, fax number]:
– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
– Date
—————————————
(*) Delete as appropriate.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply to contracts
– for the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
– for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
– for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts
– for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the supply of goods if these have been inseparably mixed with other goods after delivery due to their nature;
– for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Returns

The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal according to the section "Information on the Right of Withdrawal for Consumers".

Customers are requested to notify the seller of the return before sending it back:

Tom+Hatty
Johannes-Müller Str. 27
D-50735 Cologne

Phone: +4922171580600
E-mail: info@tomhatty.com

and to announce the return. This enables the seller to assign the products as quickly as possible.

Customers are requested to return the goods to the seller as a franked package and to keep the proof of postage. The seller will reimburse the postage costs to customers in advance upon request, provided that these are not to be borne by the buyer himself.

Customers are requested to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage resulting from inadequate packaging.